Southwest reports progress on refunds after holiday chaos but sees new delays
Southwest Airlines, which canceled thousands of flights last week and infuriated passengers, said Tuesday it was making "solid progress " on processing refund s even as another problem caused more travel woes. Multiple people tweeted Tuesday that crews told them planes couldn’t take off because the weather system was down or they lacked necessary weather information. The reports of delays Tuesday came just days after the airline said it resumed normal operations following the holiday travel chaos. Travelers queue up at the check-in counters for Southwest Airlines in Denver International Airport, on Dec. 30, 2022. David Zalubowski / AP Southwest in a statement late Tuesday said third-party vendor IBM “experienced a brief outage in their service that provides weather data prior to Southwest dispatching flights.” The airline said in the statement that “only minor delays ” were anticipated for the rest of the evening. "We apologize for any inconvenience and appreciate every...